Cancellation Policy

Car Rental

Please be advised that a penalty of 10% will apply if you cancel your reservation or if you do not use the rental (No Show).

This penalty will also take effect in case the renter does not meet all rental requirements such as:

     • Valid Driver’s License with expedition date for over a year and under the name of the reservation holder’s name (International Driver’s Permit where requested).
     • Credit Card under the reservation holder’s name with enough funds for the guarantee deposit.
     • Passport and Flight Tickets (Round-trip).
     • The renter must meet the age requirements in order to qualify for the rental.

Hotel Reservations


Viajemos.com will apply a penalty of 10% over the total value of the reservation in case it is canceled regardless of the reason. Please be advised that the hotel will also apply their cancellation policies for each one of the rooms reserved.

Should you have any questions, please contact our Customer Service Department for assistance.



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