Cancellation Policy

Viajemos.com

Please be advised that a penalty of 10% will apply if you cancel your reservation or if you do not use the rental (No Show).

This penalty will also take effect in case the renter does not meet all rental requirements such as:

  • Valid Driver’s License with an expedition date greater than a year, must be under the reservation holder’s name (International Driver’s Permit where requested).
  • Credit Card under the reservation holder’s name with sufficient funds to cover the guarantee deposit.
  • Passport
  • Flight Tickets (Round-trip).
  • The renter must meet the age requirements in order to qualify for the rental.

 

Europcar Rent a Car

Please be advised that some Europcar Rent a Car Rates will apply different cancellation policies, for example:

  • In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
  • If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.

 

Buchbinder Rent a Car

Please be advised that some Buchbinder Rent a Car Rates will apply different cancellation policies, for example:

  • In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
  • If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.

 

Global Rent a Car

Please be advised that some Global Rent a Car Rates will apply different cancellation policies, for example:

  • In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
  • If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.

 

Surprice Rent a Car

Please be advised that some Surprice Rent a Car Rates will apply different cancellation policies, for example:

  • In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
  • If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.

 

Hotel Reservations


Viajemos.com will apply a penalty of 10% over the total value of the reservation in case it is canceled regardless of the reason. Please be advised that the hotel will also apply their cancellation policies for each one of the rooms reserved.

 

Regardless of the reason why the reservation is being cancelled, the corresponding cancellation policy will apply.

Should you have any questions, please contact our Customer Service Department for assistance.

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